Overview

Our refund and return policy lasts 7 days from the date of delivery. If 7 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. The item must be returned in its original packaging with all accessories included.

To complete your return request, we require a valid receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds may be granted:

• Items returned without original packaging or accessories
• Items that show signs of damage not caused by ToyZeo
• Items returned after the 7-day return window

Refunds

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within a certain number of days.

Delivery charges are non-refundable and will be deducted from the refunded amount.

Late or missing refunds

If you have not received your refund yet, please first check your bank account.

Then contact your credit card company, as it may take some time before the refund is officially posted.

Next, contact your bank. Processing times may vary.

If you have completed all these steps and still have not received your refund, please contact us at {email address}.

Sale items

Only regular-priced items are eligible for refunds. Items purchased on sale or promotion are not refundable.

Exchanges

We only replace items if they are defective or damaged upon delivery. If you need to exchange an item for the same product, please contact us at {email address} and send the item to: {physical address}.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a store credit for the value of the returned item, excluding delivery charges.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

Shipping returns

To return your product, please send it to: {physical address}.

You will be responsible for paying your own return shipping costs. Shipping costs are non-refundable and will be deducted from your refund.

Delivery time for exchanged items may vary depending on your location.

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

Need help?

Contact us at {email address} for any questions related to refunds and returns.